Facial frequency depends on the condition of your skin, your skin's treatment history, and what your skin goals are. The best results come with consistency. We typically recommend at least 1 professional facial per month.

A light breakout is possible after receiving a treatment, especially if you have not consistently received facials. The products and massage may cause purging at first.

Yes, they are included! Extractions are the removal of impacted pores - such as blackheads. Removal of these aid in reducing pore size and preventing future breakouts.

If time allows for a service after your consult, we will be more than happy to book you for a service immediately! Otherwise, we suggest booking the consult plus the Collective Facial. We can adjust the service, if needed, when you are in the studio.

Yes! Some people love that post facial glow and do not feel the need to apply makeup, but your skin will continue to glow even if you apply makeup post facial.

Not only do they provide relaxation but facials also promote overall skin wellness + prevents future skin concerns. Facials are designed to cleanse, exfoliate, and nourish the skin to promote a clear, well hydrated skin. Think of it as going to the "gym" for your skin, or as a regular part of your overall health routine!

A customized facial means we will decide on the products used based on your skin type, condition, and skin goals. Your first facial includes a thorough skin analysis.

Absolutely! Our treatments are safe and will help address changing skin during pregnancies. Not to mention it's a perfect self-care day during pregnancy. If you have any concerns about specific products, please ask your esthetician.

Facials are for every face. Men receive the same consultation and skin analysis as women, and their facial would be customized to their skin type, condition, and skin goals. Trust us, the men in our life deserve facials, too!

No. We will ensure you skin is cleansed!

Looks like you are ready to save money and commit to healthy skin! You can sign-up online, by following the MEMBERSHIP tab, or when you come in for your appointment in the studio. If you'd rather chat to our team, just call us at the studio where you want to get your regular facials, and we will guide you through the sign-up process. Simple and straightforward, just like skin care should be!

We believe in fair + transparent pricing and rewarding those who want to commit to healthy skin. That's why we created a membership that makes routine skin care affordable. As a member, you will always pay our member prices, which are always listed on our service menu. Your monthly member fee will be applied towards any treatment (excludes the Collective Express Facial). For any treatment which is priced higher than your monthly fee, you will only pay the difference on member price!

Yes! As our member, you will always receive 10% discount on any products. Plus, when you sign up to become a member of the Collective, we give you a little extra discount as our "thank you"! Healthy skin requires a solid skincare routine, so we have curated amazing products to support you and your skin at home.

You may use a gift card towards your first membership payment upon sign-up, but a valid credit or debit card is still required on file for all future monthly payments. We don’t accept cash.

Yes, you can suspend your membership payments for up to two months if you know you will not be able to come in. No membership fee will be charged, and no new credits will be added to your account. Once you are back, we simply un-freeze your account, and your monthly billing starts again.

We get it, you love our services- your partner, husband, sister, mom, dad, or your dog will love them, too! However, membership can’t be shared, as it is only for your skin. You deserve a consistent skincare routine. If you refer a friend, we will give you a $10 referral credit which you can use towards anything in the studio! You can find your unique referral code in the app to make it easy to share the love.

Daily and monthly skin care self-care ritual is what will make the biggest difference, but we get it, life can sometimes get in the way. Your monthly facial credit will roll-over so you will not lose it! Any unused facial credits will roll-over for a maximum 90 days as long as you are an active member. Accumulated credits can be used towards any services.

We hate break-ups, but we will let you go if you decide to leave us. So, yes! All we ask to give us a 30-day notice in writing. Please let us know by sending your request to the studio email address where you purchased your membership.

Yes, and they will love you for it! The ability to give your facial to a friend is another member perk. You can gift up to 2 facials per year. You'll have an amazing gift for any occasion! Simply send us an email or call your studio with the person’s contact information who will be coming in for an appointment. We will take care of the rest. Keep in mind, late cancel or no-show fee will apply if your friend or family don’t show!

Loyalty is special, and we appreciate it greatly. Therefore, for every dollar you spend with us while you are an active member, you will receive a loyalty point. For every 1,000 points, you will get a $50 gift card from us to spend on any of our skincare products. Heads up: We may give members extra loyalty points from time-to-time, too!

Yes, your active membership can be used at any facial collective studio! Your skin’s regenerative cycle lasts about 28 days. This means you shouldn’t have to wait more than a month to use your membership. If you're traveling, find your nearest facial collective and use your membership to book and pay for services. Our member price may differ at other studios, so you may be asked to pay the small difference between the member service prices.

The primary roles of an eye treatment are prevention and protection. Skin tissue around the eyes is some of the thinnest on the body. The area also lacks oil glands, which means the delicate layers of skin are easily dehydrated and susceptible to environmental damage.

No. However, with regular home care and facial services, you will notice quicker and longer-lasting results.

The roller can stimulate blood flow and help your skin look brighter. Rolling also decreases puffiness by stimulating lymphatic drainage.

All of our skincare treatments can be upgraded with a lip and eye treatment!

Our lip treatment will make your lips smooth and hydrated. It also provides nourishment and elasticity to your lips and the skin around it.

Yes! Bakuchiol is one of the main ingredients in our lip treatment, which helps reduce the appearance of fine lines.

Yes! This unique formula will work with all skin and hair types.

No, this product works best on unwashed hair and then wash after treatment.

Fillers: Immediately.  You will see the results immediately, but there will likely be some swelling to create an even bigger effect than you will see with your final results.
Toxin: 3-10 days.  You won't see any effects immediately.  It will take several days for the results to "kick in".  It will happen gradually until you see the full results in 7-10 days.

Fillers.  Yes, you shouldn't need to take any time away from your normal exercise routine.
Toxin.  Yes, but avoid activities where you invert your head like prolonged headstands or similar exercise.

Fillers: Nothing at all.  The fillers gradually disintegrate and you gradually go back to your baseline appearance.
Toxin: Nothing at all. Your muscles simply recover their strength and make the expressions that they did at baseline. 

Fillers: We use anesthetic techniques to minimize discomfort. That being said, we do need to puncture the skin to deliver the fillers, but it is very tolerable.
Toxin: We use tiny needles to deliver the treatment, and the treatment goes very quickly, so it's minimal discomfort.  

Fillers: None. You can return to normal activities and wear makeup within a few minutes of treatment.  A moderate amount of swelling is expected, but usually not noticeable to others.  Bruising is not usual, but it is possible and may last 1-2 weeks.  If you are known to bruise easily, please notify us so that we can let you know what steps you can take to minimize this.   
Toxin: None. You can mostly return to normal activities immediately and wear makeup within a few minutes of treatment. 

Fillers: Expect to need treatment again in a year for the same area. Older patients require re-treatment sooner.  The effects wear off gradually, so it's somewhat dependent on your subjective opinion, i.e. "I like my lips a little fuller and don't want to go back to my baseline size".
Toxin: Every 2.5 - 4 months.  Once you've been getting toxin for a while (several treatments) then your muscles will be trained and you'll need treatment less often.

Fillers: Nothing in particular. If you are planning for an event, plan for treatment approximately 2-4 weeks before your event.  
Toxin: Nothing in particular. If you are planning for an event, plan for treatment 1-2 weeks before your event.

Yes! The facial will just need to be done first.

We use USPS and UPS, depending on the customer's preference for shipping speed and cost. Online orders are shipped Monday through Friday. Orders received before 12pm ET, will be shipped the same day. Orders received after 12pm ET, will ship the next day.

If you haven’t received your order in over a week, please check your tracking number. You can also contact us at info@facialcollective.com

Shipping cost will be provided upon checkout. We offer free shipping on orders of $150 or more within the United States.

Our return policy is 14 days from the date you receive your product. Product must be unused and without any damage. Send an email to info@facialcollective.com with your order number and we will email you a return label. Refund will be processed once we receive the product back.